Refund policy

No-Return & No-Exchange Policy

At SHOP SELECT NYC, we strive to provide you with high-quality products and exceptional service. To ensure clarity and transparency, we have established the following No-Return and No-Exchange Policy for all purchases.

1. All Sales Are Final

All items purchased from SHOP SELECT NYC are considered final sale. We do not accept returns, exchanges, or refunds under any circumstances, except where required by law.

2. Quality Assurance

We take great pride in the quality of our clothing and perform thorough inspections before shipping your order. If you receive an item that is defective or damaged, please contact our customer support within 7 days of receiving the product to report the issue.

3. Reporting Defects or Damages

To report a defective or damaged product, please follow these steps:

  • Email our support team at [support email] with your order number and a description of the issue.

  • Attach clear photos of the defect or damage, including images of the item and packaging.

After reviewing your claim, if the defect is confirmed, we will offer a resolution, which may include repair or replacement at our discretion.

4. Exceptions to the Policy

We do not offer returns or exchanges for the following:

  • Items that have been worn, washed, or altered.

  • Clearance or discounted items.

  • Items without original tags or packaging.

  • Minor color or size variations due to display settings.

5. Custom or Personalized Items

Custom-made or personalized items are non-returnable and non-exchangeable unless they are defective or damaged upon arrival.

6. Shipping Costs

Shipping fees are non-refundable. If an item is approved for replacement, [Company Name] will cover the cost of shipping the replacement item to you.

7. Legal Rights

This policy does not override any legal rights you may have as a consumer under applicable local laws. For any legal concerns, please refer to your region’s consumer protection guidelines.

Thank you for shopping with SHOP SELECT NYC. If you have any questions or concerns, please don’t hesitate to reach out to our support team at admin@chromennyc.com.